Screen Printing Questions

What is screen printing?
Screen printing is a printing technique that uses a woven mesh to support an ink-blocking stencil. The attached stencil forms open areas of mesh that transfer ink as a sharp-edged image onto a substrate. A squeegee is moved across the screen stencil, forcing or pumping ink past the threads of the woven mesh in the open areas.
Is my order screen printed or digitally printed?
Expertees Printing screen prints every order with a quantity of 6 or more. We do not currently offer digital printing.

Product Questions

What are the sizes for toddlers and infant shirts?
Infants: Small =6 Months, Medium = 12 months, Large = 18 months, Xlarge = 24 months
Toddler: Small = 2T, Meduim = 3T, Large = 4T
Will the t-shirt shrink when you wash it?
Have you ever met a shirt that didn't? Although each shirt is labeled "pre-shrunk" by the manufacturer, each shirt will still shrink slightly. Most manufacturers account for this shrinkage by making the shirt slightly bigger than it should be. When it shrinks, it will be the right size.
Can I order my design on different shirt styles and/or different colors?
Yes. Placing an order with different shirt colors is permitted, but may require some modifications to your art, and/or additional colors to be printed besides those that you selected that the time of ordering.
What's the difference between 100% Cotton and 50/50?
100% cotton is exactly that, 100% cotton. 50/50 is a mixture of 50% natural cotton fibers and 50% polyester synthetic fibers. While there are pros and cons to each, we always recommend 100% cotton. 100% cotton will shrink slightly more than a 50/50. 50/50 will hold its color slightly longer than 100% cotton. 100% cotton is more comfortable than 50/50. 100% cotton keeps you cooler because it breathes better. The print quality is better on 100% cotton.

Order Questions

How can I get a price quote?
Click "Start Order" on the navigation bar above. Pick out some shirts, specify how many colors you want printed on each location, and you'll see your price in seconds.
How many do I have to order?
The minimum quantity for any order is 6 shirts.
Can I order just a sample?
Samples are only available for orders over 1000 shirts.
Do you charge setup fees or other hidden fees?
The only fees not included in the quoted price are design charges and shipping charges. Each order includes one hour of design time. Any time required beyond that will accrue a separate, one-time charge for preparing your design for screen printing. Shipping charges are only necessary if you need us to ship your shirts to you. If you're local, you can pick up your shirts for free.
Do you do rush orders?
Yes, we do. When you place your order online, you can select the date that you need your shirts in your hands. A rush charge will apply to any order required in less time than our standard turnaround period.
When will my order ship?
Our standard turnaround time varies depending on the season. It is typically 10-14 business days from the time of placing your order AND making a deposit. When you checkout, you are given the option to select your ship date. A ship date earlier than our standard turnaround time will incur a rush charge.
How long does an order take to arrive?
Order arrival time depends on the shipping method (e.g. Ground, Next Day) you choose. Each shipping method requires a different amount of transit time depending on the destination. When placing your order, make sure the Arrival Date will work for you. If not, pick a different a different date, and/or a different shipping method.
What's my order status?
You can check on the status of your order in a few different ways.
  • Click "Find Order" at the top of this page.
  • Click "My Account" at the top of this page and you can check on all of your current orders.
  • Click on the link inside of the email sent to you when you placed your order.
How do I handle a reorder?
Currently, reorders must be called in to our customer service department. The ability to reorder online is currently under development.

Art Questions

How and what do I submit for artwork?
You can submit artwork while building your order. Each location (front, back, and sleeves) has 5 upload slots. If your art isn't ready when you place your order, be sure to email the artwork to us at as quickly as possible (reference your order number when emailing your art or we won't know who the art belongs to.
Are there any restrictions on artwork?
We will (at our discretion) reject any design or part of a design that it deems illegal, immoral, or in anyway inappropriate for us to produce.

Using this site implies consent to the following terms:
You agree to not use the this site to create material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

If you have additional questions regarding artwork restrictions, please contact us.
How high should the resolution or DPI be?
The resolution should be 300dpi or higher for best results. We can use images with a lower resolution, but with less than desirable results. In other words, it might look horrible. If you want good shirts, you need good art.
What images can I upload for use in designs, and how do I properly prepare those images?
We can work with most image formats, but please feel free to contact us if you have questions or need assistance. We accept .jpg, .eps, .png, .gif, .tif, .psd, .ai, .cdr. Be sure to convert all fonts to paths or curves. To avoid any delays, please be sure your images are large enough that when re-sized to a printable size, they will not pixelate. If you have questions about this, please contact us.
How accurate is the preview I see online?
Our art proofs let you get a good look at how your item will actually turn out, but computers can't perfectly simulate the real world. First of all, every computer monitor displays colors a little differently, so the colors of your actual merchandise (both the colors of the shirts and the ink colors of your designs) may not match perfectly with what you view on your screen. Secondly, embroidery and printing on non-paper surfaces are physical processes that are inherently imperfect, and slight variations from item to item inevitably exist. But please don't worry! Trust the names of the various color products you use on the site and trust that we will produce merchandise that looks great and won't disappoint! Also, please feel free to use the Notes feature to pass on any special requests or concerns to our Production Staff.

General Questions

Where are you located?
Check out our About Us page.
What payment methods do you accept?
We accept Cash, MasterCard, Visa, Money Order, or Cashier's Check. We do not accept checks.
Will I be charged sales tax?
Sales tax will be charged to Texas residents only. If you are tax-exempt, send us a copy of your tax-exempt form, and you will not be charged sales tax.
What is your return policy?
If you have a problem with your shirts, we'll do our best to resolve the problem to your satisfaction. You must contact us within 14 days of receiving your order.